How to deal with stolen coins – XCoin Service

Xcoin Platform Asset Theft Reporting and Handling Guide

I. Reporting Prerequisites and Principles

Real-Name Verification: The reporter/victim must have completed real-name authentication on the Xcoin platform.

Information Authenticity: All provided information, materials, and explanations must be legal, true, and valid. Any falsification, fabrication of facts, false accusations, or framing is strictly prohibited.

Fund Flow: The stolen digital assets must have been transferred to an account on the Xcoin platform.

II. Required Reporting Materials for Different Situations

Please prepare and submit the corresponding proof materials based on your specific situation:

Situation Category	Required Materials
Situation 1: Wallet/Exchange Theft (e.g., Hacker Attack)	1. Transfer Record Screenshots: Clearly showing sending address, receiving address, amount, and time. 2. Transaction ID (TxID): The unique hash value of the transfer on the blockchain. 3. Address Information: Your sending address and the Xcoin platform address where funds were transferred. 4. Blockchain Links: Query links for all related transactions on a blockchain explorer (e.g., Etherscan). 5. Detailed Explanation: A complete and clear description of the theft process, and how the provided evidence relates to the case.
Situation 2: Reporting Others' Illegally Obtained Assets	1. Transfer Record Screenshots 2. Coin Type and Quantity: Clearly specify the digital currency type and exact quantity. 3. Transaction ID (TxID) 4. Detailed Explanation: Fully describe how the other party obtained the virtual currency through illegal means and transferred it to Xcoin.
Situation 3: Offline Transaction Scam	1. Transfer Proof: Including but not limited to chat records, transfer receipts, agreements, or other materials proving the transaction existed and the scam occurred. 2. Detailed Explanation: A complete account of the offline transaction process and how the scam happened.

III. Platform Handling Process

Submission and Review: After you submit materials as required above, the platform will conduct a review.

Temporary Freeze: If the Xcoin platform review finds reasonable suspicion of stolen funds, it will temporarily freeze the suspect account based on query results.

Police Reporting Requirement (Key Step):

We strongly recommend reporting to the police immediately within 24 hours after submitting materials.

Please provide the platform as soon as possible with the police-issued "Case Receipt" or "Notice of Filing a Case".

Thereafter, the platform will directly coordinate with judicial authorities to assist the investigation.

Important Reminder: If you fail to provide police proof within a reasonable time, the other party may legally apply to unfreeze the frozen funds.

IV. Guidelines for Judicial Authorities' Collaborative Investigation

If law enforcement personnel need platform assistance for investigation, please email the official mailbox: [official email address].

The email must include the following materials:

Proof of law enforcement personnel identity
"Case Registration Form"
"Proof of Filing a Case"
Related investigation documents
Case Description: Clearly outline the case details and explicitly indicate the specific information the platform needs to query

If freezing funds is required:

Must provide an official "Judicial Freeze Notice"

V. Final Handling

Xcoin respects the laws of all countries and will actively cooperate with judicial investigations. Once judicial authorities confirm the theft and enforce a freeze, victims should continue to actively cooperate with the platform and judicial agencies by providing relevant documents to assist in fund recovery.