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FAQ

Beginner's Guide

  • Account Management and Team Management
  • UMX Points Overview
  • How to top up (Web)?
  • How to withdraw coins (Web)?
  • UMX Institutional Member Invitation & Activation Guide
  • How do I add a withdrawal address?
See all 7 articles

Account Security

  • What is My Devices?
  • What is the anti-phishing code setting?
  • How to reset login password?
  • How do I set up 2FA?
  • How can I log in to my account if I lost my 2FA verification?
  • How to strengthen account security?
See all 8 articles

Fiat and Securities Transfer

  • Purchasing Market Data Tutorial
  • How to deposit fiat balance?
  • How to check fiat deposit status?
  • How to Withdraw Fiat?
  • How to check fiat withdrawal status?
  • Fiat Deposit & Withdrawal fee

Trade

  • Spot and Margin trading
  • Margin Trading FAQs
  • Perpetual Contract Trading
  • Perpetual Contract FAQs
  • Futures Trading

Earn

  • UMX Saving Agreement
  • How to enable Flexible Savings
  • How to disable Flexible Savings

RWA

  • Final Terms - NVDA1
  • Terms and Conditions - Tokenised Securities Programme
  • Purchaser certification and undertaking
  • UMX RWA Service Terms

Fraud Prevention

  • API leakage risk: How to protect transaction keys?
  • Beware of scams: Protect your UMX assets
  • If I am scammed, what measures should I take?
  • UMX Ultimate Protection: A Guide to Combating Phishing Fraud
  • How to protect your account security
  • Common fraud methods and prevention strategies
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