Check Fiat Deposit Status
You can view all your cryptocurrency deposit and withdrawal orders from the menu "Orders > Deposit & Withdrawal Records > Cryptocurrency" or from the "Deposit & Withdrawal Records > Cryptocurrency" section on the right side of the "Asset Overview" page.
Please note: As shown in the image below, only orders with a green "Deposit Successful" status in the right-hand list indicate that your cryptocurrency has been successfully credited to your account and added to your total assets.
Deposit Success
Once the beneficiary bank successfully receives the remittance and the UMX platform successfully credits the deposit, the status will show as "Deposit successful." Your fiat balance will increase, and you will receive simultaneous email, SMS, and message center notifications.
Deposit in Processing
If your deposit order cannot be credited normally due to reasons such as different names or exceeding the limit, and the status shows "Under review," you can contact client service to check the review progress or possibly request supplementary materials to pass the review.
Once you supplement the materials and pass the review, the deposit order status will change to "Deposit successful." If you are unable to supplement the materials or the materials cannot pass the review, you can request a refund of the deposit to your original payment bank account. You will be responsible for all bank fees incurred during the refund process.
Deposit Failure
If your deposit order does not comply with the bank's or UMX platform's checking rules, the order status will show as "Deposit failed," and the deposit will be refunded to your original payment bank account. You will be responsible for all bank fees incurred during the refund process. For orders with a status of "Refunded," you can click "Details" on the right side of the deposit record list to view the deposit details and refund details. Orders with a status of "Pending refund" indicate that the refund has not yet been transferred out from the platform's bank.
Deposit Operation Recommendations
Before each top-up, please be sure to check and confirm the latest beneficiary account information on our platform (App/Website).
- Please strictly follow the latest account name, account number, and amount displayed on the platform for transfers.
- Using expired beneficiary account may result in transfer failure or delayed fund arrival.
If you encounter any problems during the deposit or withdrawal process, please feel free to contact our customer service team. We will assist you as soon as possible.