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How to Change Your UMX Account Email？

Updated

Prerequisites

  • You are logged into your UMX account
  • You have access to your currently bound email (if not, skip to the "Cannot Access Old Email" section)
  • The new email address is not already registered with an UMX account

Steps

Step 1: Go to Security Settings

After logging in, click your avatar (top right) → Account Management → Security Settings → Change Email.
Path: Home › Account Management › Security Settings › Change Email

Step 2: Verify Your Identity

The system will require you to complete one of the following verifications:
MethodDetails
Current email verification code

A 6-digit code is sent to your old email; 

valid for 10 minutes

Google AuthenticatorIf 2FA is enabled, enter the real-time dynamic code

Step 3: Enter and Confirm Your New Email

  1. Enter your new email address.
  2. The system sends a verification link to the new email (valid for 30 minutes).
  3. Open your new email inbox and click the verification link to confirm.

Step 4: Change Complete

  • Once verified, the new email takes effect immediately — all future notifications will be sent to the new address.
  • The system will send a change notification to your old email informing you that the email has been updated.

Security Cooling Period [To Be Confirmed]

RestrictionDurationReason
WithdrawalsSuspended for 24 hoursPrevents asset transfers in case of account compromise
Password changeNo additional restrictionCan be done immediately
⚠️ The cooling period above is based on industry best practices. Please verify with your Product/Risk team before publishing.

Cannot Access Old Email

If you can no longer access your old email (e.g., email account deactivated or password forgotten), follow these steps:
  1. Submit a ticket: Go to UMX Support Center and select "Account Security → Change Bound Email" to submit a request.
  2. Identity verification: Provide the following materials as instructed by support—
    1. Photo of the ID document used during registration (front and back)
    2. Selfie holding the ID document with a handwritten date
    3. Screenshot of a recent transaction on your account (for additional verification)
  3. Manual review: The support team will complete the review within 1–3 business days. [To Be Confirmed]
  4. Complete the change: After approval, the system sends a confirmation link to your new email — click it to finalize the binding.

FAQ

Q: What if I don't receive the verification email at my new address? Check your spam/junk folder; confirm the email address is spelled correctly; wait 2 minutes and click "Resend."
Q: Can I still log in with my old email after the change? No. Once the change takes effect, login credentials switch to the new email immediately.
Q: Does changing my email affect my API Keys or sub-accounts? No. API Keys and sub-account permissions are not affected by an email change.

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