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How to withdraw coins (Web/webpage)?

1. What is coin withdrawal?？

Withdrawal refers to transferring your crypto assets from the Xcoin platform to another exchange or personal wallet. This process is similar to a bank transfer, for example, transferring funds from Bank A to Bank B. When withdrawing, you must provide the receiving address of the destination wallet/exchange and ensure that the information is correct.

Important Note:

For each withdrawal, ensure the destination address matches the blockchain network.

Some currencies (such as XRP and EOS) require additional Memo or Tag fields.

Please ensure that you have completed identity verification and security settings before withdrawing.

 

2. Tutorial

  • Log in to the Xcoin platform.
  • Click [Asset Overview] in the left-hand menu.
  • In the asset list, find the currency you want to withdraw (e.g., ETH) and click [Withdraw] to the right of it (as shown below).
  1. Fill in the withdrawal information
After entering the [Withdraw] page, follow the steps to fill in：
  1. Select a currency: e.g., ETH
  2. Withdrawal Address: Select "Personal Wallet" or "Exchange Platform." Only addresses added to your address book can be used for withdrawals. To add a new address, go to "Manage Address Book" and add it before selecting.
  3. Select Network: Ensure it matches a network supported by the target platform/wallet (e.g., Ethereum ERC-20).
  4. Enter Memo/Tag (if required): Withdrawing XRP, EOS, etc. requires additional Memo/Tag information.
  5. Enter Withdrawal Amount: Enter the withdrawal amount.
  6. Submit and Security Verification
  7. Check all information is correct, click [Submit].
  8. Follow the system prompts to complete security checks such as Google Authenticator or SMS verification code.
  9. After a successful submission, you can view the progress in "Recent Withdrawal History" or [Fund Flow] - [Withdrawal History].
  10. Address Book
  11. Check all information is correct, click [Submit].
  12. Follow the system prompts to complete security checks such as Google Authenticator or SMS verification code.
  13. After a successful submission, you can view the progress in "Recent Withdrawal History" or [Fund Flow] - [Withdrawal History].

 

3. Receipt and tracking

  • After your withdrawal request is approved, you can check the status in [Orders] - [Fund Flow] - [Withdrawal History].
  • Common Status Descriptions:
    • Processing: The platform is reviewing and processing your withdrawal request.
    • On-chain/Sent: The asset has been sent to the blockchain and can be viewed on a blockchain explorer using the TxID.
    • Completed: The asset has been transferred to the other platform/wallet.
  • Click the TxID to view blockchain details (e.g., Etherscan).

 

4. Precautions

▌ Operational risk avoidance

  • Address Verification: Be sure to verify the target address and network. Try a small test each time.
  • Network Compatibility: If you choose ERC-20 for withdrawals, the target platform must also support ERC-20. Otherwise, your assets may be lost.
  • Required Tags: Some currencies require a Memo/Tag. Missing or incorrectly entering this field will result in unacceptable transfer of funds.

▌ Fees and Limits

  • Each withdrawal will incur a fee, which will be displayed before submission.
  • The minimum withdrawal limits for different currencies and networks can be found on the page.

▌ Exception Handling Guidelines

  • Delayed Fund Arrival: If the blockchain has been confirmed but the other party has not received the funds, contact the other party's platform and provide the TxID.
  • Incorrect Address: Blockchain transfers are irreversible. If you enter an incorrect address, please contact customer service immediately and provide the TxID and withdrawal details.

 

 

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